SRA International, Inc., A CSRA Company DPOC Tier 1 Network Monitor in Langley AFB, Virginia

Clearance Level Must Currently Possess:

Top Secret w/SCI eligibility

Clearance Level Must Be Able to Obtain:

Top Secret SCI


No Suitability Required

Job Family:

Information Technology

Job Description:

Join CSRA and be a part of the team of men and women that solve some of the world’s most complex technical challenges. We are seeking an Tier 1 Network Monitor to join our team at Langley AFB, VA..

Serves as a Tier 1 Network Monitor for the 480th Intelligence, Surveillance, Reconnaissance (ISR) Wing Security Office and the Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DPOC).

The Monitor conducts fault management to detect, isolate, and correct abnormal network and information processing system component behavior on a 24-hours-a-day, seven (7) days-a-week. Providing seamless DPOC help desk support is essential for all problems reported to the DOC to ensure trouble tickets are escalated to the next skill tier incidence response level for further technical analysis, troubleshooting and closeout with the originator. The expertise and training within each function required at each tier level is specialized and requires precise synchronization at each incidence response level, but due to the interrelationship and partnerships within the functions and tiers, it is critical to have a single, accountable entity with overall responsibility for each action taken in all troubleshooting, configuration management, security and system upgrades processes and procedures.

The Monitor also:

  • Monitors all nodes for operational integrity

  • Responds to trouble calls

  • Initiate and maintain trouble tickets

  • Isolates network problems

  • Populates and examines trouble and error logs for troubleshooting and capturing metrics

  • Provides technical support to resolve the problem or escalate to the appropriate level

  • Monitors and administers network tools for troubleshooting and metrics for trends analysis

  • Logs all network issues and maintains a database of problems, errors, and maintenance in such a way to easily generate reports for trend analysis

  • Provides technical support in data network planning, engineering, and design

  • Reports all trouble calls upon receipt to the Mission Crew Commander in the DOC and provides hourly updates until resolution unless otherwise directed by the DOC Crew Commander

  • Provides quarterly metrics illustrating trends and workload to the MCC in the form of a PowerPoint presentation

  • Provide input in support of the Monthly Status Report (MSR) detailing accomplishments and issues in performance of task

Basic Qualifications:

  • 3+ years of network operations experience.

  • TS/SCI

  • CompTIA Security Desired Qualifications:

  • Knowledge of AF DCGS and AF ISR operations is desired.

  • Optional certifications: CompTIA A+, CCNP, and formal Windows, Linux, Unix training

#gdjobs #cjobs #dicepost

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA Langley AFB - Langley AFB (VAC065)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.