Diamond Resorts International Housekeeping Runner in Williamsburg, Virginia
Under general direction, the Housekeeping Runner answers, dispatches, and delivers items requested by team members, members, owners, and guests.
ESSENTIAL JOB FUNCTIONS
Delivers housekeeping related items (i.e. towels, soap, toilet paper, etc.) to members, owners and guests as needed and/or requested.
Answers incoming calls to the department, speaking with a clear voice, and using proper telephone and radio etiquette.
Creates work orders and delivers requested items within a 15-minutes timeframe.
Perform cleaning duties, as needed.
Assist with pre-arrival checks, as needed.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned. EDUCATION
High School Diploma or equivalent. EXPERIENCE
No prior experience or training required.
No supervisory experience required. SUPERVISORY RESPONSIBILITIES
This position does not include supervisory responsibilities. LICENSE & CERTIFICATIONS
Driver’s License (non-commercial) – must be state-specific. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Title: Housekeeping Runner
Requisition ID: HPR000019