Diamond Resorts International Assistant Housekeeping Manager in Virginia Beach, Virginia

JOB SUMMARY
Under general direction the Assistant Housekeeping Manager is responsible for ensuring the highest level of overall housekeeping services in accordance with company policies and procedures, federal, state, and local authority guidelines.

ESSENTIAL JOB FUNCTIONS

  • Conducts pre-shift meetings and reviews all pertinent information for the day’s activities; departures, arrivals, and scheduled stayover cleans.

  • Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry.

  • Assists in monitoring annual deep cleaning and carpet cleaning projects.

  • Inspects rooms and public space using an inspection checklist to ensure each room meets Company Quality Assurance Standards before being placed in the property management system as clean and available.

  • Assist in ensuring efficient and timely communication with the General Manager, Front Desk Manager, Food & Beverage Management, and the Facilities department.

  • Maintains communication with the Facilities department by providing a written work order and/or entering information into the Asgard system.

  • Ensures all lost and found items are bagged, tagged, and logged into the Asgard system. Coordinates with Security and/or resort management to secure, store, and dispose of lost and found items according to state law.

  • Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms.

  • Completes all required company trainings and compliance courses as assigned.

  • Adheres to company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned. EDUCATION

  • High School Diploma or equivalent. EXPERIENCE

  • A minimum of six (6) months of experience in the hospitality, hospital or home/office cleaning field is required.

  • A minimum of six (6) months of supervisory experience in the hospitality or customer service field required. SUPERVISORY RESPONSIBILITIES This position provides immediate supervision to direct reports. Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

    LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

    Specific skills and abilities include, but are not limited to the following:

  • Computer proficiency in Microsoft Word, Excel and Outlook.

  • Ability to operate office machinery (i.e., computer, copy machine, fax machine).

  • Excellent customer service skills.

  • Ability to take initiative and effectively adapt to changes.

  • Recognizes an emergency situation and takes appropriate action.

  • Able to establish and maintain a cooperative working relation.

  • Able to use sound judgment; work independently, with minimal supervision.

  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

  • Performs well with frequent interruptions and/or distractions.

Job: *Housekeeping/Laundry

Title: Assistant Housekeeping Manager

Location: Virginia-Virginia Beach

Requisition ID: BQR00000O