Crestline Hotels Restaurant Manager in Newport News, Virginia

The Restaurant Manager is responsible for the successful operation and administration of the restaurant department to include the bar/lounge. The Restaurant Manager must ensure that the department is continually balanced while focusing on providing an exceptional food and beverage experience to every guest and maximizing department profitability at the same time. The Restaurant Manager is responsible for ensuring that all restaurant operations are carried out professionally, to standards and at the highest level of service. The Restaurant Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered restaurant staff. The Restaurant Manager will effectively lead, train, coach, motivate, engage and provide feedback to the restaurant staff, supervisors and managers on a daily basis. The Restaurant Manager will serve as the restaurant department liaison to all other hotel departments. The Restaurant Manager must have a flexible work schedule and be able to work mornings, nights, weekends, and holidays.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  • Work with members of the food and beverage team in menu planning and development.

  • Drive restaurant revenues through marketing, promotion and up selling efforts.

  • Effectively manage restaurant budget.

  • Investigate and resolve complaints regarding food quality, service, or accommodations.

  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

  • Monitor food portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

  • Schedule staff hours and assign duties.

  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

  • Establish standards for personnel performance and customer service.

  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.

  • Perform service tasks such as clearing tables, and serving food and drinks when necessary.

  • Maintain food and equipment inventories, and keep inventory records.

  • Help to organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lounge facilities.

  • Order and purchase equipment and supplies.

  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs, etc.

  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

  • Monitor employee and patron activities to ensure liquor regulations are obeyed.

  • Greet guests, escort them to their seats, and present them with menus and wine lists.

  • Take dining reservations.

  • Compile and balance cash receipts at the end of the day or shift.

  • Train workers in service, sanitation, and safety procedures.

  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

  • Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.

Education & Experience:

High School Graduate or General Education Degree (GED): or Work Equivalent

Previous hotel restaurant experience preferred. Management experience required.

Basic computer skills needed. Familiarity with Microsoft Office preferred. Experience with hotel restaurant systems such as MICROS is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

ID: 2017-15638

Bonus/Incentive Pay: Not Applicable

External Company Name: Crestline Hotels & Resorts, LLC

External Company URL: www.crestlinehotels.com