Virginia State Government Office Service Specialist 07888 (HM) in Hampton, Virginia

Position Information
Job Description

Join a dynamic public health team committed to providing quality population-based care. As part of the Hampton Health District team, you will provide direct customer service and administrative support to the areas of Medical Records, Eligibility, Registration, Clinical Services, Laboratory and ADAP. Duties include, but are not limited to, answering the telephone, directing calls to the appropriate department and taking messages utilizing proper telephone etiquette. Scheduling patient appointments, set daily priorities and promote effective customer service. Greet and sign-in patients arriving for clinics and provide medical records for the clinical area. Close encounters on the Wait List, exit patients from the clinic and arrange follow-up appointments and referrals. This position will be cross-trained and scheduled to rotate with other support staff to provide clerical coverage throughout the district. Exceptional benefits package, including paid time off, health/life insurance, paid retirement plans & deferred compensation with employer cash match.

Minimum Qualifications

A High School Graduate, GED, or equivalent training and/or experience is required. Working knowledge of general administrative duties in a medical office, public health or public agency setting. Experience in direct customer service and client interviewing, Microsoft Office computer as well as inputting data into a client information system is also required. Experience utilizing a records filing system, working with diverse culture is required.

Preferred Qualifications

Previous work experience in a medical setting determining patient eligibility for a medical service or program is preferred. Bilingual English/Spanish preferred as well.

Special Requirements

Conviction information ascertained through a fingerprint-based background check is the final step in the application process. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHS IG Exclusion List check, employment reference check, and E-Verify. The selected candidate must complete a Statement of Personal Economic Interests as a condition of employment, if applicable (Va. Code § 2.2-3114). Other financial, credit, driving, or other background checks prior to employment may be required for certain positions.

Special Instructions to Applicants

Incomplete applications will not be accepted. “See Resume” as a response to any question will also not be accepted. Information on the application is the primary source used for screening the position. Failure to complete any section of the application may disqualify the application for further consideration. Applications should include complete work history, including periods of unemployment if applicable, salary history and education. Completed applications must be submitted on line at by 11:59 p.m. EST on the closing date in order to receive consideration. Faxed, mailed, e-mailed applications or resumes will not be considered. Resumes and cover letters will be accepted during the interview if selected. VDH is an Equal Opportunity Employer.

Contact Information

April Borrero, Human Resource Analyst


No faxed, mailed, emailed application or resumes accepted


Hampton Health Department 3130 Victoria Blvd Hampton, VA 23661

Working Title: Office Service Specialist 07888 (HM)

Role Title: Admin and Office Spec II - 19012

Job Open Date: 07/17/2017

Job Close Date: 07/21/2017

Open Until Filled: No

Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No

Hiring Range: Negotiable up to $35,000.00

Agency: Dept of Health (601)

Agency Website:

Location: Hampton - 650

Position Number: 07888

Job Posting Number: 1026748

Type of Recruitment: General Public - G

Does this position have telework options?: No

Bilingual/Multilingual Skill Requirement/Preference: Yes

Job Type: Full-Time (Salaried)

Job Type Detail: Full-Time Salaried - Non-Faculty- FTS-1

Pay Band: 02