SRA International, Inc., A CSRA Company DPOC Tier 1 Network Monitor in Hampton, Virginia

Opportunity Details:

Overview:

Join CSRA and be a part of the team of men and women that solve some of the world’s most complex technical challenges. We are seeking a Tier 1 Network Monitor to join our team at Beale AFB, CA.

Serves as a Tier 1 Network Monitor for the 480th Intelligence, Surveillance, Reconnaissance (ISR) Wing Security Office and the Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DPOC).

The Monitor conducts fault management to detect, isolate, and correct abnormal network and information processing system component behavior on a 24-hours-a-day, seven (7) days-a-week.

Providing seamless DPOC help desk support is essential for all problems reported to the DOC to ensure trouble tickets are escalated to the next skill tier incidence response level for further technical analysis, troubleshooting and closeout with the originator. The expertise and training within each function required at each tier level is specialized and requires precise synchronization at each incidence response level, but due to the interrelationship and partnerships within the functions and tiers, it is critical to have a single, accountable entity with overall responsibility for each action taken in all troubleshooting, configuration management, security and system upgrades processes and procedures.

Responsibilities:

The Monitor also:

  • Monitors all nodes for operational integrity

  • Responds to trouble calls

  • Initiate and maintain trouble tickets

  • Isolates network problems

  • Populates and examines trouble and error logs for troubleshooting and capturing metrics

  • Provides technical support to resolve the problem or escalate to the appropriate level

  • Monitors and administers network tools for troubleshooting and metrics for trends analysis

  • Logs all network issues and maintains a database of problems, errors, and maintenance in such a way to easily generate reports for trend analysis

  • Provides technical support in data network planning, engineering, and design

  • Reports all trouble calls upon receipt to the Mission Crew Commander in the DOC and provides hourly updates until resolution unless otherwise directed by the DOC Crew Commander

  • Provides quarterly metrics illustrating trends and workload to the MCC in the form of a PowerPoint presentation

  • Provides input in support of the Monthly Status Report (MSR) detailing accomplishments and issues in performance of task

Qualifications:

Basic Qualifications:

  • 0-3+ years of network operations experience.

  • TS/SCI

  • Security Desired Qualifications:

  • Knowledge of AF DCGS and AF ISR operations is desired.

  • Optional certifications: CompTIA A+, CCNP, and formal Windows, Linux, Unix training

Requisition ID 2017-14426

Job Locations US-VA-Hampton

Posted Date 5/18/2017

Category Information Technology

Clearance Level Must Currently Possess Yes- Active TS/SCI required to start

Telecommuting Options Telecommuting Not Allowed

Clearance Level Must Be Able to Obtain TS/SCI