Kelly Services Customer Service Representative in Hampton, Virginia
Job DescriptionKelly Services is looking for talented individuals who seek the challenge of providing first-class customer service and support in a newly opened call center in Hampton, VA. We want people who find satisfaction from succeeding and growing along-side our company. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions and make a difference which will impact their future lives in a positive way without a doubt.JOB RESPONSIBILITIES: - Responds to incoming customer calls and assist enrollees, request general information about accessing services in the program, discuss problems, resolve issues and document complaints. - Process enrollment, disenrollment and change related requests. - Educate members on continuous enrollment materials and annual enrollment and some additional services.- Maintains updated knowledge of all program information, policies and procedures and program changes. - Performs consumer outreach and education as needed. - Remains courteous, helpful, and sensitive to consumer needs at all times. - Remains unbiased and maintains consumer confidentiality. - Raises issues of concern and/or problems to the attention of a Team Lead - Call Center or Supervisor - Call Center.- Conducts research and follow up on problematic cases as needed. - Perform other duties as assigned by management.Requirements- 1-3 years of solid call center, customer service and human services experience and knowledge of the community to be served desirable.- Strong understanding of medical terminology.- Ability to interact courteously and effectively with culturally diverse populations.- Strong organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- Bi-lingual capabilities always a plus.HighlightsPlease apply directly to this job posting and attach your resume to be considered for our immediate Customer Service Representative position! And if you have the right mix of passion and motivational spirit, we can-t wait to meet you and get you started. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Contact Center/Customer Support