Virginia State Government Human Services Assistant III - Gloucester in Gloucester, Virginia

Position Information
Job Description

Under general direction assists Family Services staff in all social work programs by providing case management support services. Provides generic intake services for all service programs. Makes referrals for services when appropriate, ensuring entries are maintained in the intake log. Provides transportation for adults and children in the county vehicle, which may include some evenings. Occasional supervision of child/parent visits as back up for Family Services Staff. Interviews clients and collateral individuals to gather information. Provides information and assists clients with completing applications; researches a variety of databases to obtain and/or verify information needed to process applications. Completes, organizes and files paperwork. Prepares and mails correspondence; sets up case files and completes forms; updates information and enters documentation in various computer programs such as Oasis, Word, Excel, PowerPoint and Outlook; researches and purges case records; assists in the preparation of periodic, statistical and other reports; and performs other work as needed/required. Coordinates special events programs such as the Apple Tree Project and Foster Care Holiday Project.

Minimum Qualifications

Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and the evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of human behavior and performance related to Social Services; individual differences in ability, personality, and interests; learning and motivation; working knowledge of mathematics and research methods; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social assistance and housing programs. Skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Demonstrated ability to communicate effectively with program participants; plan, organize and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Preferred Qualifications

High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Working knowledge of computer programs related to Virginia Dept. of Social Services. Considerable knowledge of Microsoft Word and Excel. Experience interviewing with diverse populations. Experience interpreting documents, such as safety rules, operating and maintenance instructions and manuals. Post-secondary coursework in social work, human services, behavioral sciences or related combination of training & experience.

Special Requirements

All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verifications and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand delivered applications will not be accepted.

This website will provide a confirmation receipt when the application is submitted for consideration.

Consideration for an interview is based solely on the information within the application.

Please refer to your RMS account for the status of your application and this position.

Contact Information

Carmen Chesney









Working Title: Human Services Assistant III - Gloucester

Role Title: Local-Classified

Job Open Date: 04/21/2017

Job Close Date: 04/28/2017

Open Until Filled: No

Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No

Hiring Range: $28,902 (May be higher depending on qualifications)

Agency: Dept of Social Services - Local (76501)

Agency Website:

Location: Gloucester - 073

Position Number: 00032

Job Posting Number: 1023711

Type of Recruitment: General Public - G

Does this position have telework options?: No

Bilingual/Multilingual Skill Requirement/Preference: No

Job Type: Full-Time (Salaried)

Job Type Detail: Full-Time Salaried - Non-Faculty- FTS-1

Pay Band: UG