Virginia State Government Human Services Assistant III (Franklin City) in Franklin, Virginia

Position Information
Job Description

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services.Screens clients for benefits and services; Explains programs, services, policies and procedures; Assists clients with applications; Researches information; Serves as initial point of contact for applicants; Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures; Researches a variety of databases to obtain and/or verify information needed to process applications; Maintains logs of client documentation received; Schedules and coordinates appointments for clients to meet with benefit, or services staff; Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone.

Minimum Qualifications

Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; make screening decisions based upon specific criteria.

Preferred Qualifications

High school diploma supplemented with related clerical or administrative experience in social services or human services, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prefer working knowledge of DSS programs. Prefer working knowledge of receptionist duties.

Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application and this position.

Contact Information

Gwen Wilson

Working Title: Human Services Assistant III (Franklin City)

Role Title: Local-Classified

Job Open Date: 04/21/2017

Job Close Date: 05/05/2017

Open Until Filled: No

Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No

Hiring Range: $24,044 - $27,500

Agency: Dept of Social Services - Local (76501)

Agency Website:

Location: Franklin (City) - 620

Position Number: L0009

Job Posting Number: 1023737

Type of Recruitment: General Public - G

Does this position have telework options?: No

Bilingual/Multilingual Skill Requirement/Preference: No

Job Type: Full-Time (Salaried)

Job Type Detail: Full-Time Salaried - Non-Faculty- FTS-1

Pay Band: UG