Virginia State Government Benefit Programs Specialist III (Franklin City) in Franklin, Virginia

Position Information
Job Description

Benefit Programs Specialist III represents the advanced level in the Benefit Programs Specialist group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services benefit programs. Employees are assigned advanced technical functions or projects that require considerable knowledge of all public assistance functions such as fraud or quality control case review. Employee conducts the initial and ongoing eligibility determinations requiring advanced program knowledge, or provides quality control by examining cases completed by other eligibility workers for accuracy and uniformity. Work is performed independently in accordance with well-established guidelines and standards. The most complex situations are reviewed with the supervisor. The employee also participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach; Review cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee; Interviews clients who provide questionable or fraudulent statements and information and determines program eligibility; Documents data and information gathered and compares findings with established guidelines of program eligibility; Prepares reports regarding quality control and makes recommendations to the supervisor; Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed; Carries a caseload of clients receiving public assistance that involve complex issues; Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements; Answers questions related to policies and procedures; and maintains records, prepares reports, and submits summaries and information as required.

Minimum Qualifications

Will possess a valid Driver’s license to operate a vehicle in the state of Virginia. Considerable knowledge of: applicable laws, codes, policies, and procedures related to public assistance programs; basic human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation. Experience in operating a personal computer and the associated office and agency software including Virginia Department of Social Services Benefits Program software. Demonstrated ability to: determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs; manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance programs; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers needs and explore options to address these needs within the available community resources.

Preferred Qualifications

Prefer Associates degree in a related field supplemented with additional training and related work experience, use of computer software and hardware OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prefer completion of the required Benefit Programs training.

Special Requirements

Must be able to work in an emergency shelter during state of emergency within the locality.

All applicants are subject to a DMV/driving record check, pre-employment drug screen, CPS and Criminal History search and other reviews necessary for employment with the City of Franklin.

Must complete an online application.

Mailed, emailed, faxed or hand-delivered applications and resumes with not be accepted. Resumes may be attached to the online application but will not substitute for a completed application.

Special Instructions to Applicants

Applications are accepted online only through this posting. Applications must be received by 5:00 P.M. on Friday, May 05, 2017. The website will provide a confirmation of receipt when the application is submitted for consideration.

Contact Information

Gwen Wilson

Working Title: Benefit Programs Specialist III (Franklin City)

Role Title: Local-Classified

Job Open Date: 04/21/2017

Job Close Date: 05/05/2017

Open Until Filled: No

Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No

Hiring Range: $29,339 (May be higher depending on qualifications)

Agency: Dept of Social Services - Local (76501)

Agency Website:

Location: Franklin (City) - 620

Position Number: L0019

Job Posting Number: 1023733

Type of Recruitment: General Public - G

Does this position have telework options?: No

Bilingual/Multilingual Skill Requirement/Preference: No

Job Type: Full-Time (Salaried)

Job Type Detail: Full-Time Salaried - Non-Faculty- FTS-1

Pay Band: UG