Conduent Transaction Proc Supv in Chesapeake, Virginia
Transaction Proc Supv
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Shift: 8:00 AM until 5:00 PM Monday through Friday with overtime as needed.
Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Direct management of customer service team size of at least 10 for at least 3 years. Must submit to a background investigation and drug screen.
Detail-oriented, diplomatic, action-oriented, comfortable resolving issues under pressure, exceptional problem solving skills, good procedure writer, establishes supportive, enthusiastic, team-oriented environment. Frequently presents team goals and progress/challenges/successes. Meets with team members one on one regularly to review individual goals, progress, expectations of team member and team member's expectation of manager. Benefits or related experience in a call center or case management environment is critical.
May perform one or more of the following: Plans, organizes, directs, and controls transaction processing operations.
Analyzes workflow and assignments to ensure operations run efficiently.
Provides direction to staff members in resolving problems which arise with internal or external customers.
Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues.
All other duties as assigned
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job Service Delivery Transaction Processing
Primary Location United States-Virginia-Chesapeake
Organization Commercial Sector
Unposting Date Ongoing
Virtual/work from home? No
Req ID: 17008440