Conduent Benefits Admin Specialist in Chesapeake, Virginia

Benefits Admin Specialist


Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit,, or

Full Time Perm Benefits Admin Specialist

Do you enjoy helping others? We want to hear from you!

Currently, we are seeking excellentBenefits Admin Specialist to join our team at1434 Crossways Blvd, Chesapeake, VA 23320 . If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Specifics:

  • This is aFull Time Position

  • Shifts will be scheduled during our normal business operating hours anytime between8:00 AM – 5:00 PM Monday – Friday (No Weekends) . Applicants must have open availability to work any hours scheduled during operating hours!

Job Description:

  • Performing data entry

  • Reviewing incoming forms for completion and accuracy; taking appropriate corrective action

  • Process participant events and transactions

  • Processing cyclical deliverables

  • Producing standards reports

  • Performing project work

  • Establishing, updating and closing cases in the Contact Management System

  • Reviewing edit reports; taking corrective action when necessary

  • Identifying, researching and resolving data discrepancies

  • Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue)

  • Performing user acceptance testing (e.g. client specific systems)

  • Using database to document issues and provide status updates

  • Reconciling pension payments and/or H&W deductions

  • Reviewing specifications

  • Reviewing test plans and/or control groups

  • Performing end user testing of new systems releases

  • Developing and maintaining checklists, procedures and plan documentation

  • Verifying accuracy of participant events and transactions

  • Leading project work

  • Quality reviewing work prior to peer review

  • Adhering to standard time reporting practices (e.g. timesheets, billing code use)

  • Performing peer reviews

  • Training other team members

  • Participating on work groups to develop new approaches to work, products and services

Required Skills & Abilities:

  • Minimum 5 years work experience in a customer-service focused environment

  • Excellent oral and written communication skills

  • Organizational and time management skills with the ability to handle multiple tasks simultaneously

  • Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants

  • Strong computer skills to include Windows, Microsoft Office and Internet Explorer

  • Strong math aptitude or prior benefits administration experience a must

  • Minimum of a 4 year degree or equivalent work experience

If this describes you, then apply online today!

Conduent Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services, LLC may request such accommodation(s) by sending an e-mail to .

Job Benefits

Primary Location United States-Virginia-Chesapeake

Organization Commercial Sector

Unposting Date Ongoing

Virtual/work from home? No

Req ID: 17010638